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Documentation and Communication
For high-quality, secure, and integrated healthcare service to take place, effective communication is essential. According to research, effective, cooperative communication improves patient outcomes most importantly by increasing treatment adherence, patient happiness, and practitioner job satisfaction. 2,3 Studies, on the other hand, show that poor communication results in unsatisfactory outcomes for both patients and providers. 79% of sentinel occurrences reported to the Joint Commission in 2015 included communication as a primary factor. Another major factor in complaints made to the Commission is ineffective communication. The complainant frequently expresses greater unhappiness with the relationship with the practitioner than with the treatment they received. Others reveal during the course of the investigation that a breakdown in communication among the medical staff played a role in the reported occurrence.
About the Speaker

Dr Sujata Chakravarti
Consultant Physician at Dhirubhai Ambani Hospital , Navi Mumbai

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