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Active Listening
Case discussions or studies can be an effective way to explore various listening styles and their influence on patient satisfaction and clinical outcomes. For instance, analyzing a case where poor listening within a healthcare team caused communication breakdowns can reveal how it led to conflict and compromised patient care. Similarly, discussing a situation where a patient felt disrespected or unheard due to a lack of active listening from their provider can highlight the importance of effective communication. These examples emphasize how active listening fosters better relationships, enhances patient trust, and improves overall healthcare delivery.
About the Speaker

Capt. Dr Usha Banerjee
Group Director Nursing, Apollo Hospitals Group